It is important to check your insurance policy to ensure the service you require is covered so you can claim back some or all the cost of your consultations from your private health insurance fund. Your private health fund will be able to provide you with details on your coverage and eligibility including waiting periods and exclusions. Once you have confirmed your coverage you can proceed to book in to see one of our healthcare providers, just ensure they are an approved provider. You can confirm if they are an approved provider via your private health fund.

This is not a crisis service. If you, or someone is in immediate danger, please call 000, or go to your nearest hospital emergency department. If you feel you need to speak to someone urgently please contact a crisis helpline.

Clinician have various rates depending on the type of therapy, their expertise and the type of session. You can find the cost of each session by clicking on the Book Now or View Profile sections of each individual clinician.

We pride ourselves on partnering and connecting you with caring, client centred and highly qualified health professionals. Healthcare consultations are available Australia wide. Our clinicians offer convenient, professional and authentic care. Find a clinician that best meets your needs via our Meet The Team section. Here you can: - view the clinician's profile - the services they offer - their focus areas - therapeutic techniques - qualifications - registrations - fees - availability via the booking system If you're unsure just reach out and we will try to help you find the right clinician. Book a session at a date and time that suits you, with your preferred clinician. After hours appointments are available.

If you need to get in touch with your clinician or therapist please Contact Us and we will forward your message to the clinician.

Call 000 for immediate assistance. This is not a crisis service. Urgent help is available by calling 000 if there is a crisis or an emergency, someone is in danger, or experiencing suicidal or homocidal thoughts. If you, or someone is in immediate danger, please call 000, or go to your nearest hospital emergency department. If you feel you need to speak to someone urgently please contact a crisis helpline.

Yes, some of our clinicians offer convenient early morning and after hours appointments which make it much easier to access support.

You will be eligible to claim a rebate, such as a Medicare rebate, if you have a GP referral and a Mental Health Plan. After each session we will process your Medicare claim for you, so you don't have to. If you are eligible for other rebates such as TAC or Workcover the please get in touch with us and we can help you work through the process.

Maywell Healthcare is an Australian platform connecting you with healthcare professionals. We are passionate about providing convenient, accessible, affordable and secure access to therapy and consultations. Not Sure if therapy is Right for You? Try Our Free 15-Minute Discovery Call first. If you’re unsure, we invite you to try a FREE 15-Minute Discovery Call. This no-obligation session is a chance for you to share what’s on your mind and see if the therapist is the right fit for you. We have limited spots available, so don’t wait—book your free session today!​

We understand that circumstances can change and that you may need to vary your appointments, but Practitioners incur costs and time for each scheduled appointment, attended or missed. We value our clinician's time and expect our clients to as well. No one likes cancellation fees, so please reschedule or cancel your appointment via our platform as soon as possible. Alternatively you can Contact Us if you need to change an appointment. You will receive a full refund if you cancel your session with more than 48 hours notice. You will receive a 50% refund if you cancel your session within 24-48 hours of your scheduled appointment. If you cancel your session within 24 hours of the scheduled appointment or if you do not attend your session you will not be eligible for a refund unless you can provide a medical certificate. We will endeavour to give you as much notice as possible if your clinician is unavailable to undertake your session, or cancels due to unforeseen circumstances such as an illness. We will attempt to reschedule your appointment, or will provide a full refund if a suitable time is unavailable. Thank you for your understanding.

The collection and use of your personal information is in accordance with our Privacy Policy. Maywell Healthcare will use the personal information you provide in the provision of services to you. We will not use or disclose information about individuals for other purposes without consent except in exceptional circumstances as per our Privacy Policy.

We use a third party company to process all payments. All payment information is encrypted and we do not store or keep your payment information, including your credit card details.

Yes, please Contact Us and we will try to work with you to find the right clinician.

Telehealth is having a consultation with a healthcare provider by phone or video. Telehealth is sometimes referred to as online consultations, telemedicine, telecare or virtual healthcare. A videoconference (or video call) is similar to how you might connect with family and friends via video call applications such as WhattsAp, FaceTime or Zoom. Not Sure if therapy is Right for You? Try Our Free 15-Minute Discovery Call first. If you’re unsure, we invite you to try a FREE 15-Minute Discovery Call. This no-obligation session is a chance for you to share what’s on your mind and see if the therapist is the right fit for you. We have limited spots available, so don’t wait—book your free session today!​

Potentially anyone with access to a telephone, smart phone, tablet, laptop or computer with internet can receive a telehealth service. Telehealth is suitable for people who are unwell and unable to leave their homes, live in non-metropolitan areas, lead busy lives, travel regularly, or those that prefer the convenience of an online consultation. Telehealth sessions can feel quite different to meeting in-person, this is ok. Your clinician is experienced in undertaking telehtelah consultations and will guide you through the process. If you are uncomfortable or have any concerns, please bring them up with your clinician.

You will be sent a link via email which will take you directly to your video session at the time of your consultation, alternatively you can expect a phone call from your clinician if you have requested a phone consultation. In preparing your space, it is recommended that you find a quiet, comfortable, safe and private indoor space, and turn off any other devices or notifications that may be distracting. Ensure you are connected to the internet and your connection is strong. Turn on your webcam and microphone and allow access to them prior to the session. Your clinician will be able to guide you through the process. Always discuss any concerns or ask your clinician questions if you are unsure or need further clarity. Similarly, please don' hesitate to Contact Us.

Telehealth consultations can have many benefits including; - Improved access to services - More convenience due to reduced travel, expenses and time - Improved continuint and quality of care

For audio only calls the only equipment you need is a reliable telephone (landline or mobile). For video calls you need: - a reliable device such as a smartphone, tablet, laptop or desktop computer. - web camera, speakers and microphone built-in to your device, or external add-ons. - reliable internet connection, data and an up to date operating system. * a wired ethernet connection is recommended for a more stable connection, thought private Wifi is usually adequate. Public Wifi is not recommended. Please note that clients are responsible for costs associated with their own equipment and data usage.

Once you have booked a session you will receive an email with a link to your video session. You can connect to your video call via your smart phone, tablet or computer. If you have requested a phone consultation your clinician will call you via the number provided.

No, online therapy may not be appropriate for people who need a high level of care, particularly those that have complex and/or acute mental health issues and/or are medically compromised and require in person care. It is not suitable for people who have reduced capacity to use technology (either know how or cognitive impairment). Barriers to engaging in telehealth may include visual or hearing impairment, language or communication barriers, as well as some mental health symptoms and conditions. Some interventions and assessments are not suitable for telehealth. Safety is paramount so in an emergency, if you are in crisis, in danger or at risk of harm to self or others then please call 000 or visit your nearest hospital emergency department. Telehealth consultations should ideally occur in a private, quiet, comfortable and safe indoor space. If you do not have access to an appropriate space then telehealth may not be the most appropriate option. Telehealth from a car is not recommended but may be a better option for some people. Please ensure it is never from a moving vehicle! If you are unsure if telehealth therapy is appropriate for you, please consult your GP or healthcare practitioner to discuss your needs further. Your suitability may change over time and should be regularly reviewed by yourself and your primary care provider.

Our aim is to always provide an exceptional service with timely and high quality access to healthcare practitioners. We always welcome feedback and suggestions. If your consultation did not meet your expectations, you were not happy with your therapist or your session was significantly interrupted due to technical issues please get in touch so we can work through these issues with you.

Sessions are usually 50 minutes, however discuss your needs with your clinician if you require longer sessions.

All sessions between you and your healthcare practitioner are private. All video sessions use encrypted and secure software. Sessions are not recorded, shared or stored by us or your healthcare practitioner.

We understand that circumstances can change and that you may need to vary your appointments, but Practitioners incur costs and time for each scheduled appointment, attended or missed. No one likes cancellation fees, so please reschedule or cancel your appointment via our platform as soon as possible. Alternatively you can Contact Us if you need to change an appointment. We value our clinician's time and expect our clients to as well. You will receive a full refund if you cancel your session with more than 48 hours notice. You will receive a 50% refund if you cancel your session within 24-48 hours of your scheduled appointment. If you cancel your session within 24 hours of the scheduled appointment or if you do not attend your session you will not be eligible for a refund unless you can provide medical certificate. We will endeavour to give you as much notice as possible if your clinician is unavailable to undertake your session, or cancels due to unforeseen circumstances such as an illness. We will attempt to reschedule your appointment, or will provide a full refund if a suitable time is unavailable. Thank you for your understanding.

Our clinicians will attempt to support you with any issues during your consultation, including providing you with basic guidance and support with technical issues. If you are having significant technical issues the clinician may suggest that you try to disconnect and reconnect to your session, they may attempt to contact you via your telephone number or choose to end the session and reschedule. If you experienced technical issues and your session was significantly interrupted or not able to proceed please contact us so we can try to rectify the situation.

We pride ourselves on partnering with caring, client centred and qualified health professionals. Head to our Meet The Team session to find the right clinician for you. When you are ready, simply click on Book Now, choose an available time slot and follow the steps to finalise your booking.

Yes, you can book in a session if you are under 18 years of age. You must have parental support and supervision when booking and attending your session if you are under 16 years old. Please refer to our T&Cs for more information.

All of our healthcare providers are qualified in their respective fields and verified by us.

Counsellors and Psychologists are all qualified healthcare professionals who offer mental health support. They work with people experiencing a wide range of emotional and psychological issues to help bring about effective change and enhance wellbeing. The two main types of therapists are counsellors and psychologists. The main differences are their qualifications, areas of expertise, as well as the types of treatments and therapies they offer. Counsellors use various therapeutic techniques to provide guidance and emotional support to people dealing with emotional, social or behavioural challenges. They help clients identify goals and potential solutions to problems. A psychologist is a practitioner with extensive training in psychology who can assess, diagnose and treat a broad range of issues using various therapeutic approaches. They can conduct assessments, provide evidence based therapies such as cognitive-behavioural therapy (CBT) and develop tailored treatment plans to address their clients' unique needs. Our clinicians have varied skills and focus areas such as supporting people with anxiety, addiction, couples counselling, depression, etc. Each clinician's specific focus areas can be found in the Meet Our Team section, by looking at the individual clinician's profile. If you are unsure which clinician is the right clinician for you, please contact us or speak to your GP.

Thanks for your interest in Maywell Healthcare. Our platform is inclusive, supportive and collaborative. We pride ourselves on partnering with caring, client centred, dedicated and highly qualified health professionals. Get in touch via our Contact Us section to enquire about joining our team. We will be in touch once we receive your online enquiry. We look forward to hearing from you.