EXPERT HEALTHCARE AUSTRALIA WIDE
Frequently Asked Questions
Welcome to our FAQ section, where you will find answers to some of the most common questions about our services.
If you can't find what you're looking for, or have a specific question, please don't hesitate to Contact Us
Maywell Healthcare is an Australian platform connecting you with healthcare professionals.
We are passionate about providing convenient, accessible, affordable and secure access to therapy and consultations.
Not Sure if therapy is Right for You? Try Our Free 15-Minute Discovery Call first.
If you’re unsure, we invite you to try a FREE 15-Minute Discovery Call. This no-obligation session is a chance for you to share what’s on your mind and see if the therapist is the right fit for you. We have limited spots available, so don’t wait—book your free session today!​
We pride ourselves on partnering and connecting you with caring, client centred and highly qualified health professionals.
Healthcare consultations are available Australia wide. Our clinicians offer convenient, professional and authentic care.
Find a clinician that best meets your needs via our Meet The Team section.
Here you can:
- view the clinician's profile
- the services they offer
- their focus areas
- therapeutic techniques
- qualifications
- registrations
- fees
- availability via the booking system
If you're unsure just reach out and we will try to help you find the right clinician.
Book a session at a date and time that suits you, with your preferred clinician. After hours appointments are available.
Clinician have various rates depending on the type of therapy, their expertise and the type of session.
You can find the cost of each session by clicking on the Book Now or View Profile sections of each individual clinician.
You will be eligible to claim a rebate, such as a Medicare rebate, if you have a GP referral and a Mental Health Plan.
After each session we will process your Medicare claim for you, so you don't have to.
If you are eligible for other rebates such as TAC or Workcover the please get in touch with us and we can help you work through the process.
It is important to check your insurance policy to ensure the service you require is covered so you can claim back some or all the cost of your consultations from your private health insurance fund.
Your private health fund will be able to provide you with details on your coverage and eligibility including waiting periods and exclusions. Once you have confirmed your coverage you can proceed to book in to see one of our healthcare providers, just ensure they are an approved provider.
You can confirm if they are an approved provider via your private health fund.
Yes, please Contact Us and we will try to work with you to find the right clinician.
Call 000 for immediate assistance.
This is not a crisis service. Urgent help is available by calling 000 if there is a crisis or an emergency, someone is in danger, or experiencing suicidal or homocidal thoughts.
If you, or someone is in immediate danger, please call 000, or go to your nearest hospital emergency department.
If you feel you need to speak to someone urgently please contact a crisis helpline.
This is not a crisis service.
If you, or someone is in immediate danger, please call 000, or go to your nearest hospital emergency department.
If you feel you need to speak to someone urgently please contact a crisis helpline.
If you need to get in touch with your clinician or therapist please Contact Us and we will forward your message to the clinician.
The collection and use of your personal information is in accordance with our Privacy Policy.
Maywell Healthcare will use the personal information you provide in the provision of services to you.
We will not use or disclose information about individuals for other purposes without consent except in exceptional circumstances as per our Privacy Policy.
We use a third party company to process all payments. All payment information is encrypted and we do not store or keep your payment information, including your credit card details.
We understand that circumstances can change and that you may need to vary your appointments, but Practitioners incur costs and time for each scheduled appointment, attended or missed. We value our clinician's time and expect our clients to as well.
No one likes cancellation fees, so please reschedule or cancel your appointment via our platform as soon as possible. Alternatively you can Contact Us if you need to change an appointment.
You will receive a full refund if you cancel your session with more than 48 hours notice.
You will receive a 50% refund if you cancel your session within 24-48 hours of your scheduled appointment.
If you cancel your session within 24 hours of the scheduled appointment or if you do not attend your session you will not be eligible for a refund unless you can provide a medical certificate.
We will endeavour to give you as much notice as possible if your clinician is unavailable to undertake your session, or cancels due to unforeseen circumstances such as an illness. We will attempt to reschedule your appointment, or will provide a full refund if a suitable time is unavailable.
Thank you for your understanding.
Yes, some of our clinicians offer convenient early morning and after hours appointments which make it much easier to access support.
